Abstract
Many eGovernment projects do not start with the primary mission of government in mind. Instead, they are often dominated by a technology-driven approach. This is similar to the situation in which a budget is structured and evaluated by the nature of expenses rather than by the public service goals that expenditures support. In both cases management attention is diverted away from the core mission. How might a mission-centric view of eGovernment change priorities, investments, practices, and assessment of results?
Keywords
performance management, mission-centric public services, balanced scorecard
Description
Grounding the research on Mission-oriented goals and performance management
Mis-specifying the problem is a typical e-government characteristic. Many transformation and e-government projects do not start with the primary mission of governments in mind. Rather, these are often dominated by a technology-driven approach. There is a need for cross-/inter-/multi-disciplinary research.
Examples of successfully cutting across disciplinary borders and of multidisciplinary integration are missing. There is a tension between integration (transformation) of systems and the constitution (which shall guarantee a democratic system).
Research question
- How does e-government research help to support a multidisciplinary design of e-government services?
- Which methods and techniques are available or do we need new methods?
- How can e-government research help to foster the underlying mission(s) in e-government projects?
