Abstract
Trust is a fundamental element in all aspects of government, including eGovernment. However, the processes by which trust is built, destroyed, used, or abused are poorly understood and differ from one culture to another. What conditions are necessary and what mechanisms are needed to build and maintain trust in eGovernment processes and services?
Keywords
trust requirements, civic culture, reliability
Description
Grounding the research on trust in eGovernment:
- Trust is a fundamental element in spanning activities and relationship. How trust is built, destroyed, used, abused is poorly understood;
- The concept is also taken often out of-the-context, causing dangerous over-simplification and assumptions;
- Problem solutions require information sharing, which ?depends? on trust built-in in systems;
- Understanding the differences among key relationships in C2G, B2G, G2G, G2B is crucial;
Research question
- How can we create a trusted government?
- What is trust?
- How is trust built?
- How do trust relationship influence different kinds of e-government efforts?
- How can trust be fostered for the right reasons, credibility and legitimation?
- What are the kinds of trust in various contexts given a particular set of relationships?
